Q-Nomy
Stingray / QNomy
With Qnomy, we offer a suite of solutions to optimize your customer journeys, experiences, and interactions. From healthcare, banking, and retail to government Qnomy offers cutting-edge solutions that are being deployed in all geographies in the world.
• Increasing process efficiency and reducing operating costs by coordinating processes across different information platforms, engaging customers and staff, and providing data analysis.
• Organizing your lines and processes according to your business rules, such as appointments, priorities, time, etc.
• Reducing queue length and wait times for your customers, and improving their satisfaction by entertaining them with digital signage1.
With Qnomy we bring ground-breaking new capabilities to your business from managing omnichannel customer journeys that cross digital channels and brick-and-mortar locations to appointment scheduling and routing based on customer needs and agent skills.
The Q-Flow architecture opens up a unique opportunity to employ service locations as virtual contact centres by handling video calls, voice and chat while using our scheduling, routing and customer interaction management capabilities.
The platform can be deployed as a BFSI solution for BFSI organizations or as a retail marketplace solution for retail organizations.
BANKING & FINANCE
We offer cutting edge customer experience management software for the banking industry. Our solutions help banks improve
the customer experience, increase operational efficiency, and reduce costs.
Convert your existing
physical branches to hybrid branches where you can serve traditional customers
who may prefer to use the bank physically as well as serve the new generation
of digital users who may prefer to access the banks services digitally.
Our platform enables you to
achieve the above with no / minimal integration with existing systems avoiding
any disruption to ongoing business.
Improved customer experience
Our solutions can help you to improve the customer experience by making it easier for customers to schedule appointments, check in for appointments, and get the help they need.
Increased operational efficiency
Our solutions can help you to increase operational efficiency by reducing the time spent on manual tasks, such as scheduling appointments and collecting customer information.
Reduced costs
Our solutions can help you to reduce costs by reducing the number of no-shows and by improving the efficiency of your operations.
WHAT WE OFFER?
Appointment Scheduling
Our appointment scheduling solution helps you to improve the efficiency of your scheduling process, reduce no-shows, and improve customer satisfaction.
Customer Relationship Management (CRM)
Our CRM solution helps you to manage your customer relationships, track customer interactions, and identify opportunities to cross-sell and upsell products and services.
Customer Feedback
Our customer feedback solution helps you to collect feedback from customers, identify areas for improvement, and measure the effectiveness of your customer experience initiatives.
Queue Management
Our queue management solution helps you to manage the flow of customers in your branches, reduce wait times, and improve customer satisfaction.
Analytics
Our analytics solution helps you to track and measure the performance of your customer experience, so you can identify areas for improvement.
Where does your business
need help?
At Silverleap, we believe in the power of embracing the future.
Healthcare
Our solutions help optimize the patient journey across digital and physical channels, as well as streamline the medical and administrative procedures. By adopting our solutions healthcare providers can enhance their efficiency, quality of care, and patient satisfaction.
Improved patient experience:
Our solutions can help you to improve the patient experience by making it easier for patients to schedule appointments, check in for appointments, and communicate with their care team.
Increased operational efficiency:
Our solutions can help you to increase operational efficiency by reducing the time spent on manual tasks, such as scheduling appointments and collecting patient information.
Reduced costs:
Our solutions can help you to reduce costs by reducing the number of no-shows and by improving the efficiency of your operations.
WHAT WE OFFER?
Patient scheduling
Our patient scheduling solution helps you to improve the efficiency of your scheduling process, reduce no-shows, and improve patient satisfaction.
Patient intake
Our patient intake solution helps you to collect the information you need from patients quickly and easily, so you can get them started on their care as soon as possible.
Patient communication
Our patient communication solution helps you to stay connected with patients throughout their care journey, so they always know what to expect.
Patient engagement
Our patient engagement solution helps you to engage patients in their own care, so they can make informed decisions about their health.
Analytics
Our analytics solution helps you to track and measure the performance of your patient journey, so you can identify areas for improvement.
Government
We offer cutting edge customer experience management software for the government sector. Our solutions help government agencies improve the citizen experience, increase operational efficiency, and reduce costs.
Streamlining customer service : We can help government agencies streamline their customer service operations by providing a single platform for managing customer interactions, tracking customer feedback, and resolving customer issues.
Improving efficiency: We can help government agencies improve their efficiency by automating manual tasks, such as scheduling appointments and collecting customer information.
Reducing costs: We can help government agencies reduce their costs by reducing the number of no-shows and by improving the efficiency of their operations.
Improving compliance: We can help government agencies improve their compliance with regulations by providing a secure and auditable platform for managing customer data.
Making data-driven decisions : We can help government agencies make data-driven decisions by providing insights into customer behaviour and preferences.
WHAT WE OFFER?
Appointment scheduling
Our appointment scheduling solution helps you to improve the efficiency of your scheduling process, reduce no-shows, and improve citizen satisfaction.
Customer relationship management (CRM
Our CRM solution helps you to manage your citizen relationships, track citizen interactions, and identify opportunities to improve services.
Customer feedback
Our customer feedback solution helps you to collect feedback from citizens, identify areas for improvement, and measure the effectiveness of your customer experience initiatives.
Queue management
Our queue management solution helps you to manage the flow of citizens in your offices, reduce wait times, and improve citizen satisfaction.
Analytics
Our analytics solution helps you to track and measure the performance of your customer experience, so you can identify areas for improvement.
Retail
We offer cutting edge customer experience management software for the retail industry. Our solutions help retailers improve the customer experience, increase operational efficiency, and reduce costs.
Personalizing the customer experience: We can help retailers personalize the customer experience by using data to understand customer preferences and needs. This can be done by recommending products, sending targeted offers, and providing personalized service.
Improving customer engagement: We can help retailers improve customer engagement by making it easier for customers to interact with the brand, such as through online chat, social media, and in-store kiosks.
Optimizing the customer journey: We can help retailers optimize the customer journey by identifying pain points and areas for improvement. This can be done by tracking customer behaviour and feedback.
Reducing churn: We can help retailers reduce churn by identifying customers who are at risk of leaving and taking steps to retain them. This can be done by providing personalized offers, improving customer service, and addressing customer complaints.
Improving operational efficiency: We can help retailers improve operational efficiency by automating manual tasks, such as scheduling appointments and collecting customer information.
WHAT WE OFFER?
Customer relationship management (CRM)
Our CRM solution helps you to manage your customer relationships, track customer interactions, and identify opportunities to cross-sell and upsell products and services.
Customer feedback
Our customer feedback solution helps you to collect feedback from customers, identify areas for improvement, and measure the effectiveness of your customer experience initiatives.
Queue management
Our queue management solution helps you to manage the flow of customers in your stores, reduce wait times, and improve customer satisfaction.
Analytics
Our analytics solution helps you to track and measure the performance of your customer experience, so you can identify areas for improvement.
Salesforce integration
Our Salesforce integration helps you to seamlessly connect your Qnomy data with your Salesforce CRM system.